Frequently Asked Questions
Contact Us
How do I contact Volkswagen?
For service enquiries or appointments, drop us an email at service(kwfat)vw.com(kwfdot)sg. Send us your thoughts and feedback at customercare(kwfat)vw.com(kwfdot)sg or drop us a text via WhatsApp at +65 8798 9384. For sponsorship enquiries, contact us at sponsorship(kwfat)vw.com(kwfdot)sg. For parts enquiries, reach out to us at parts-enquiry(kwfat)vw.com(kwfdot)sg.
What is the contact number for 24-hour Roadside Assistance?
Contact our 24-hour Roadside Assistance hotline at +65 6333 8800 or download the Volkswagen Life app to conveniently call us with just a click.
Promotions
Where can I find special offers on new cars?
Check out our Promotions page for the best deals Volkswagen has to offer!
Where can I buy used Volkswagens?
Das WeltAuto is Singapore's only Volkswagen certified pre-owned centre - offering a 115-point check and certified vehicle history and mileage.
Visit DasWeltAuto for more information on approved used Volkswagens!
Volkswagen Servicing
How do I make a service booking?
Please make your online service appointments here.
Additionally, you may contact our Volkswagen service advisors at +65 6305 7299 or email us at service(kwfat)vw.com(kwfdot)sg for more information.
What is 24-hour Roadside Assistance?
Be it an emergency recovery, a query about a flat battery, or simply checking how much tyre pressure is needed, the Volkswagen 24-hour Roadside Assistance team is here to help!
Simply call our 24-hour Roadside Assistance hotline at +65 6333 8800 and if necessary, we will send an assistance team to rectify the problem or arrange for a tow service* to our service centre.
*Towing service available island wide in Singapore (except Jurong island) and in peninsular Malaysia. Terms and conditions apply.
For more details, please visit our 24-hour Roadside Assistance page here.
What roadside assistance do I have when travelling in Malaysia?
All new vehicles registered from January 2022 onwards come with free roadside assistance coverage in Malaysia. For vehicles outside of this registration period, you may opt to extend your roadside assistance coverage at $100 for 1 year or $150 for 2 years.
For more details, please read our Terms & Conditions.
What roadside assistance do I have on my imported Volkswagen?
Roadside assistance is available for personal or parallel imported vehicles. It is chargeable depending on the type of job. For more information, please contact Volkswagen Centre Singapore at +65 6305 7299.
Where can I find more about Volkswagen's aftersales services?
You can visit the Service section of our website, or call our service hotline at +65 6305 7299.
Alternatively, pay us a visit at Volkswagen Centre Singapore.
Where can I find information on Volkswagen Genuine Parts?
Please visit our Genuine Parts page for more information.
You can also visit us at Volkswagen Centre Singapore.
How do I obtain my vehicle's service history?
To obtain your vehicle's service history, simply send in a request to us, and we'll be glad to provide you with a print of it.
What is Quick Fix?
Quick Fix is a while-you-wait Volkswagen service specifically for jobs that take less than 30 minutes, like bulb and wiper blade replacement.
How can I tell which service schedule my vehicle is on?
The recommended servicing interval for Volkswagen/Skoda is every 15,000 km or annually, whichever comes first.
Alternatively, please contact our service hotline at +65 6305 7299 with your vehicle license number and they will be able to check our Factory system for you.
How can I tell when my Volkswagen needs servicing?
If your vehicle is due for service, the service light on the vehicle instrument panel will be illuminated. Your vehicle has to be serviced once a year or every 15,000 km, whichever comes first.
When in doubt, please contact our service hotline at +65 63057299.
How do I download my Volkswagen Life app?
Please visit our Volkswagen Life app page and download the app via QR code or mobile link.
What is PSRP?
Prepaid Service Repair Packages offer discounted bundles on servicing and genuine parts across different tiers. The higher parts discounts of the two packages purchased will be applied from the date of purchase and is valid for 2 years.
For more details, please visit our Service and Repair page here.
| Service Repair Package | SRP discount | Parts discount |
|---|---|---|
| 60,000km | 10% | 20% |
| 75,000km | 20% | 20% |
| 90,000km | 25% | 25% |
| 100,000km | 30% | 30% |
Why should I sign up for the Volkswagen Life App?
The Volkswagen Life App simplifies and elevates your Volkswagen ownership experience by allowing users to register their vehicle(s), have full access to the latest promotions and owners' vouchers, request roadside assistance, receive servicing reminders, and much more. Download now to discover its full range of features.
Visit Volkswagen Life app for more information.
Maintenance
How often do I need to change the engine oil in my vehicle?
We recommend changing the oil and filter in Volkswagen vehicles every 12 months or 15,000km, whichever occurs first. Always refer to your Owner's Manual for service intervals and schedule maintenance information.
How often do I need to change the timing belt on my vehicle?
The answer depends on what you're driving. Since it can be different for every vehicle, it is best to refer to your Owner's Manual for service intervals and maintenance information for changing your timing belt.
How should I clean the touchscreen panel in my vehicle?
Fingerprints. We don't like them either. The best way to clean the touchscreen surface of your vehicle would be using an anti-static cleaning cloth. Just make sure that you switch off your vehicle before you do, so you don't accidentally change any settings that you've made prior.
What type of oil should I use in my Volkswagen?
Good question! It is important that the engine oil used in your vehicle conforms to our specifications. To find out what engine oil specification is recommended for your vehicle, please see your Owner's Manual.
Warranty & Insurance
I would like to add an aftermarket accessory or part to my vehicle. Will this impact my warranty?
Volkswagen does not warrant these products and is not responsible for their performance, repair, or replacement, or for any damage they may cause to, or adverse effect they may have on, your vehicle.
If my vehicle requires a warranty repair, will Volkswagen provide me a Courtesy Car?
For information about courtesy car availability, please call our Volkswagen authorised service centre at +65 6305 7299 for information.
Are the warranties on my vehicle transferrable to a subsequent owner?
You bet. Volkswagen warranties are automatically transferred without cost if the ownership of the vehicle changes while warranties are valid.
How many years is the warranty on new cars?
All Volkswagen passenger cars purchased come with a 2-year unlimited mileage vehicle warranty and qualify for an extended warranty.
For more details, please read our Terms & Conditions.
How do I extend my vehicle's warranty?
The extended warranty period for passenger cars begins either at the start of the 3rd year after the date of first vehicle registration and terminates latest 5 years from the registration date or at the mileage of 100,000km (whichever comes first).
For more details, please read our Terms & Conditions.
How do I claim insurance for my Volkswagen?
We offer comprehensive, one-stop solutions for your convenience. Simply visit our body and paint centre for accident reporting, and we'll take care of everything from there.
For more information, please visit our Collision Repair page or contact us via our dedicated hotline at +65 6333 8800 or +65 8233 3069 during office hours.
Who is Volkswagen's current in-house insurance partner?
We've partnered up with Allianz Insurance Singapore to provide all existing Volkswagen owners with a comprehensive insurance plan.
Visit Motor Protect Insurance Plan for more information.
For owners
I'm going to be driving abroad – do you have any tips?
Inform your insurance company that you will be travelling abroad. It is also a good idea to check what breakdown cover you have in place and ensure that you have the company's contact details with you.
Here is a handy check list of things to remember:
- Credit/Debit card
- Contact your motor insurer before taking your vehicle outside of Singapore
- Carry your vehicle registration document and your driving license - including your paper counterpart if it is a photocard license
- Spare set of keys
- Passport
- Statement of insurance or booking reference
- International driving permit (where necessary)
- Set of spare light bulbs and the warning triangle
- High visibility jackets for all occupants
- First aid kit
- Check insurance policy details are correct
- Check that your tyres and fluids levels are correct
- Check the locations of the nearest Volkswagen Retailers in the area/s you'll be visiting
My car has daytime running lights as standard – how can I turn them off?
Daytime Running Lights (DRL) are automatically switched on when your vehicle is on the move. It is not possible to turn them off.
What should I look for when checking my tyres?
Check for the following:
- The optimal tyre pressure
- Tyre treads and side walls for damage or foreign bodies such as nails or glass splinters
- Cupping, one-sided wear, porous side walls, cuts, and punctures
Please contact us here or consult our friendly service advisors at Volkswagen Centre Singapore for more advice.
I've accidentally filled my car with wrong fuel – what should I do?
Do not attempt start to start your vehicle.
Do not top up with the correct fuel - this will not rectify the situation and could result in irreversible damage.
Contact Roadside Assistance at +65 6333 8800 or our service hotline at +65 6305 7299.
How do I switch airbags off?
If the vehicle is equipped with front passenger airbag deactivation the switch will normally be located within the passenger glove box.
If your vehicle is not equipped with front passenger airbag deactivation, please contact Volkswagen Centre Singapore and we will advise if retrofitting is possible.
I’ve lost my key – how can I get a new one?
For security purposes, keys can be obtained only through Volkswagen Centre Singapore. Positive proof of identification and ownership may be required. The location of Volkswagen Centre Singapore can be found here.
My radio is locked, where can I find the code?
For new vehicles, supplied by Volkswagen Singapore, this information should be contained within your vehicle service schedule book.
Alternatively, please contact our service hotline at +65 6305 7299 with your vehicle license number and they will be able to check our Factory system for you.
What if my data on the Volkswagen Life app is incomplete?
All data displayed in the app is based on information filled in by the owner of the vehicle in the previous app or what's provided to us by the owner in our Sales and Service systems.
However, if you do not see your vehicle details on the app, your records may need updating. please contact us here and we will assist you to update.
Is my vehicle affected by the Takata airbag recall campaign?
These airbags are installed in various Volkswagen vehicles in your country from the years (2005-2018). Please visit this page to check whether your vehicle is affected. Please keep checking back as the vehicle lists are updated on a regular basis.
Where can I find the VIN number on my car?
The VIN number is located at the bottom left of the front windscreen of your Volkswagen.
Safety and Driver Assistance
What is Electronic Stabilisation Control (ESC) and how does it work?
In conjunction with the Anti-Lock Braking System (ABS), and Electronic Differential Lock (EDL), as well as additional sensors, Electronic Stabilisation Control (ESC) helps the driver maintain their intended course by generating corrective forces.
What causes an airbag to deploy?
In certain types of vehicle collisions, pressure sensors and crash sensors detect and rapidly trigger the deployment of corresponding front airbags, side airbags, head curtain airbags, or some combination of the above. Airbags inflate very suddenly to help ensure complete inflation before contacting occupants.
Remember that airbags are supplemental restraints only and will not deploy under all crash circumstances. Always use safety belts and seat children only in the rear, using restraint systems appropriate for their size and age.
Will a side or rear impact or rollover cause the airbag to deploy?
Your safety is important to us. Here are some details on how our airbag system works. First of all, the system is designed to only deploy the airbags facing the direction of the collision. The front airbags only deploy in a frontal collision if there is sufficient force and the angle of impact falls within the 60-degree span of the centerline of the vehicle. Side airbags are mounted in the seats and move with the occupants to help optimize protection. A side airbag will deploy in response to a signal from a crash sensor or a pressure sensor. An impact on one side of the vehicle may not deploy the side airbag on the opposite side. Side Curtain Protection® airbags drop down from the roofline above the door frames to help protect front and rear occupants from intrusion, splintering glass, and side window ejection. They also help provide increased protection in some types of rollover accidents or secondary impacts.
Remember that airbags are supplemental restraints only and will not deploy under all crash circumstances. Always use safety belts and seat children only in the rear, using restraint systems appropriate for their size and age.
What does an AFS error message mean?
Allow us to enlighten you. The Adaptive Front-lighting System (AFS) available in some of our vehicles may trigger an error message to alert the driver about a possible malfunction with the system.
What does brake assist do?
Brake assist is a feature that detects when the accelerator pedal is released quickly and the brakes are depressed suddenly with force-both of which indicate an emergency braking situation. In this situation, the brake system will apply extra braking power.
Merchandise
Where can I buy Volkswagen merchandise?
Please visit Volkswagen Center Singapore or our Lazada Shop for genuine Volkswagen Merchandise. Check out Genuine Accessories & Merchandise for more information.
